Refund policy

Got Your Back Guarantee- We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

If you are dissatisfied with your order in any way you may request a return at no cost to you.  We will accept returns on items that are new and gently worn as long as the return request is made within the 90 day window.   

To start a return, you can contact us at nharlan@harlanadvisory.com. Please note that returns will need to be sent to the following address: 30312 Old US 20 Elkhart, IN 46514 

The process for the return is the following.  Reach out via the attached e-mail.  We will confirm the issue with you, We will then send you a printable shipping label.  You can print the shipping label and drop off the packaged item with the shipper.  It will be either USPS, FEDEX, or UPS.  Once we receive the returned item we will process your refund.  The refund can take 2 to 5 business days to return to the payment account.  

You can always contact us for any return question at nharlan@harlanadvisory.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Pretty much no exceptions.  We will make it right for you.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  If that doesn't work for you, please reach out to us and we will work it out.  

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know when to expect the refund to be processed, you’ll be automatically refunded on your original payment method within 2 to 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at nharlan@harlanadvisory.com.